Returns and Exchanges Policy

Shipping and Delivery

Orders are processed within 7 to 10 business days, then shipped by mail. You therefore have an internet tracking code that you will receive by email. The delivery time of the carrier (La Poste) is 48 to 72 hours.
Lunélya cannot be held responsible for delays, damage or losses due to the carrier. A refund will therefore not be possible.
The products are delivered to the delivery address you provided to us during the ordering process. In the event of a package not received, the customer will then have to contact the postal services to open an investigation.

Returns and Exchanges

In accordance with article L.121-20 et seq. of the Consumer Code, you have a period of 14 working days from the date of delivery of your order, to return any item that does not suit you, in its original condition. original and new packaging, suitable for its remarketing and request an exchange or refund at no cost, with the exception of return shipping costs which are the responsibility of the buyer.

Custom-made or personalized models are neither exchangeable nor refundable.

Upon receipt, we will reimburse or exchange, according to your request, the amount paid for the acquisition of the item excluding shipping costs directly to your account used during the purchase (bank or Paypal).

We ask that you please send us an e-mail to the following address: contact.lunelya@gmail.com to inform us of the nature of your return (refund or exchange).

• Returns should be sent to the following postal address:

Lunelya
8 rue du Rhin
68120 Pfastatt

The items will be checked upon receipt, they must be returned in their original condition, with their packaging, and not have been used.

It is advisable to return the item(s) with tracking (Colissimo) and to protect them well against any shock linked to transport.